Full-time management position with responsibilities for providing the overall strategic asset management direction for the property including center merchandising, tenant sales maximization, community involvement, tenant and guest relations, implementation of the leasing and specialty leasing programs, contract management, budgeting, collections and expense control. The General Manager is responsible and accountable for the operational and financial performance of the retail center. Supervises all departments involved in the operation of the retail shopping center.
SpecificDuties and Responsibilities
Responsible for the overall profitability of the property through maximization of tenant sales and superior portfolio financial management and control.
Develops an annual business plan and operating/capital budgets to sufficiently meet property needs and ensures that the property stays within budget and exceeds stated NOI goals and objectives.
Full financial responsibility for the property: Budgeting, re-forecasting, improving net income beyond approved budget.
Collects all billed rent and charges in full and on time.
Constantly evaluates the needs of the property and recommends improvements and actions as required.
Supervise and oversee security, hospitality, janitorial, landscaping, concierge, and parking including walk-throughs, meetings, and work orders.
Ensures effective cost control and profitability for the property including negotiating contracts, authorizing expenditures, reviewing monthly profit and loss statements.
Maintain a responsive open-line of communication with tenants including handling tenant complaints, lease enforcement, and preparation of amendments.
Responsible for contract services and performance management including negotiation, renewals, supervision, and
Responsible for overall Parking operations to eliminate parking issues and perceptions- cleanliness, efficient traffic flow, expense control, profitability, contract maintenance. Provide leadership to achieve objectives and goals.
Oversee marketing and sponsorship to ensure events and campaigns are designed to drive traffic and sales to the property.
Ensures compliance with corporate personnel policies and applicable laws.
Executes approved projects in a timely manner- ensures scope accuracy and compliance.
Promotes effective business relationships both inside and outside the company.
Ensures compliance with established department operating procedures.
Interviews, manages, evaluates, and develops new and existing department staff.
Sets goals and evaluates performance.
Oversees general office operations.
Maintains positive relationships with local community and key city officials and departments. Works closely with local law enforcement. Has good working knowledge of political and regulatory changes that may impact property operations. Takes corrective action and informs others as required.
Handles customer complaints.
Ability to provide interface and cohesiveness with the numerous departments that support the property.
Executes on administrative or operational matters and ensures effective achievement of objectives.
Create and deliver presentations and tours to colleagues, investors, community groups and the like.
Supervise all special events and holiday planning including but not limited to
Concerts and seasonal events
KnowledgeI Skills required by the Job:
Thorough knowledge of retail shopping center operations including center merchandising concepts and strategies and techniques to maximize tenant sales and profitability.
Thorough knowledge of the operations of a shopping center including conformance to budget standards and the day-to-day operation of maintenance security and housekeeping functions.
Upscale retail experience is a big plus
Ability to communicate effectively.
May be required to work holidays, weekends, and nights.
Ability to work a rotating schedule during the hours the center is operating.
Ability to analyze budget numbers for conformance to budgetary guidelines.
Ability to monitor and develop subordinates to ensure the smooth operation of the center.
Must be able to inspect each property on a daily basis.
Must be able to cope with shifting priorities, difficult situations, and
Must be able to respond to the property 7 days a week, 24 hours a day to handle emergencies.
Must be highly organized.
A. degree or equivalent.
Five years of experience as a retail center General Manager
Excellent communication skills - verbal and written.
About Poline Associates
Poline Associates is an international executive search firm specializing in the shopping center industry.
We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.