Area General Manager - Gateway Center, The Arboretum, The Shops at Arbor Walk
Washginton Prime Group
February 1, 2018
Full Time - Experienced
Management, Operations, Retail and Wholesale
4 Year Degree
The Area General Manager is responsible for the following...
Responsibilities (Essential Functions): • Maintain direct accountability and ownership for the sales and financial performance of one or more centers. • Contribute to the preparation and annual update of the Centers’ Five Year Strategic Plan. • Maximize Centers’ goal EBITDA through excellent financial management and accurate forecasting and reporting. • Lead staff in the development of priorities to achieve sales and traffic goals. • Provide in-depth knowledge of local market opportunities and issues that may impact the development and successful execution of Centers’ overall goals. • Responsible for the administration and processing of all payables. • Collect, analyze and communicate sales results from tenants and adhere to strict reporting schedule including daily, weekly, bi-weekly, monthly and quarterly information submissions. • Develop and manage Center’s Incremental Revenue budget. • Maximize short term leasing by increasing occupancy and creating new space opportunities. • Seek opportunities to drive incremental revenue through Common Area Leasing, Vending and other sales opportunities. • Ensure that specialty leasing renewals notices are communicated in a timely manner. • Assist Regional and Corporate Leasing representatives in securing short term and long term tenant leases and renewals. • Serve as the on-site representative for prospective tenant walk through’ s and presentations. • Ensure proper financial and administrative controls are effectively implemented. • Manage net profit programs. Positively represent WP Glimcher to joint partnerships and investors including property tours, development of presentations and support information. • Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary. • Canvas competing shopping centers in the market to stay apprised of all competitive development and seek out strong short term leasing tenants. • Ensure tenant lease provisions are being followed while communicating any issues to leasing and regional management. • Leverage the Director of Marketing and Business Development and the Corporate Marketing team, oversee the Center’s strategic marketing plan and maximize efforts to drive Center traffic and sales. • Develop relationships with local store managers – build and cultivate relationships to effectively manage sales and traffic. • Eloquently respond to customer complaints/concerns that are received through shopper.com relating to the designated property. • Through direct or indirect oversight, lead a team of customer service professionals that enhance the shopping experience for guests to the property. • Recruit, develop, motivate and retain a high performing property team. • Evaluate the performance of the team against plan in terms of customer, operational and economic impact. • Provide timely, actionable feedback to team members to improve performance. • Conduct all staff performance appraisals. • Performs other duties as assigned.
Skills (Desired Abilities): • Strong communication skills: oral, written, presentation, and influencing • People Leadership skills • Demonstrated business acumen • Creative and flexible in attitude and style to adapt in a rapidly changing, environment • A strong value system, unquestioned integrity and good listening skills • Exercise good judgment skills • Ability to listen and think innovatively • Strong negotiation skills • Problem solver – ability to identify problems and bring issues to resolution proactively • Excellent time management and ability to prioritize and to meet commitments
Qualifications (Education and Experience): • Bachelor’s degree or equivalent experience • Minimum 5 years of prior property management and/or retail management experience • Proficient on Microsoft Office (Word, Excel, Access, PowerPoint) • Familiarity with Salesforce is a plus
About Washginton Prime Group
Washington Prime Group Inc. (NYSE: WPG) is a retail REIT and a recognized leader in the ownership, management, acquisition and development of retail properties. The Company combines a national real estate portfolio with an investment grade balance sheet, leveraging its expertise across the entire shopping center sector to increase cash flow through rigorous management of assets and provide new opportunities to retailers looking for growth throughout the U.S.
Washington Prime Group was formed in May 2014 following a spin-off from Simon Property Group and acquired Glimcher Realty Trust (NYSE: GRT) in January 2015.
Today the company operates out of headquarters in Columbus, Ohio, and an additional office in Indianapolis, Indiana.
Washington Prime Group is focused on the experience we create at each of our centers. By providing a mix of things to do and things to buy, our properties deliver the right combination of tenants, activities and events to keep shoppers engaged and returning often.