Federal Realty (FRIT) is a proven leader in the ownership, operation, and redevelopment of high quality retail real estate in the country's best markets. We believe we are one of the most innovative and dynamic real estate companies you can work for. Interested candidates who research FRIT hear a lot about our high quality shopping centers and mixed use centers. Our well respected real estate team is at our core, but it's the smaller intangible things that can make working at FRIT so satisfying. You see, while we're one of the largest publicly traded real estate investment trusts in the country, as measured by the value of our shopping centers, we're really a very small company by most standards and we try to operate that way. Our stability and success is due to our great team of employees! Would you like to join our team? If so, learn more about our current opportunity below.
The Regional Property Manager reports to the Vice President, Asset Management – Core Division. The position provides support and direction for the day to day operation of a portfolio of retail properties, including Barracks Road, Willow Lawn, Eastgate Crossing and 29th Place, within the Core Division and will manage and supervise the in-house and contracted departments to ensure best in class property operations at competitive cost structures. Additional objectives include identifying and implementing operational programs that provide best in class services for cost saving programs for the properties, while maximizing the value and potential of in-place systems, establishing meaningful relationships with merchants, consumers and local government officials in order to advance the property goals and assisting in the execution of the strategic business plans to maximize the long value of the property.
Key Position Responsibilities
Assist the Vice President, Asset Management on a daily basis with financial and capital management, fostering relationships both internal and external to the Company and support strategic initiatives to drive bottom-line growth.
Supervise and work with the Assistant Property Manager, other Property Managers and site engineers assigned to the division for timely and excellent execution of tasks and projects.
Manage day to day operations of all shopping centers in the assigned regional portfolio, including but not limited to facility maintenance, landscaping, trash removal, contracted janitorial services, contracted security services, physical plant (if applicable), landscaping and energy management systems.
Enhance and elevate the consumer experience through regular assessments of the property condition. Ensure issues are addressed immediately, and expectations are met.
Manage project contractors and subcontractors from the bid phase through end of contract.
Develop and maintain positive retail tenant relations by meeting with tenants on a regular basis. Resolve tenant issues that occur, and serve as the primary point of contact for all merchant daily operating needs including general maintenance, lease issues, trash concerns and parking management.
Read and interpret engineering and architectural drawings and schematic diagrams, as needed. Maintain a safe environment by identifying and eliminating safety hazards to staff, tenants, customers, vendors and contractors. This may include administration of and training for programs such as OSHA, ADA, EPA and other regulated agencies.
Work with security, management and local and state officials to plan and oversee safety programs to include emergency response, emergency evacuation and disaster relief; conduct annual safety drills.
Assist the tenant coordinator as needed to facilitate the delivery of spaces and rent commencement dates to tenants.
Mentor and manage the professional development and training of the assistant property manager and operations manager (lead engineer at Willow Lawn) so that they can take on additional and more complex responsibilities as well as prepare them for future promotional opportunities within the company.
Prepare the annual operating budget for the properties.
Manage operating expenses, within or below budgeted levels.
Prepare monthly variance and quarterly budget forecast reports, as needed.
Bid all contracts and capital purchases to a minimum of three contractors, to ensure lowest qualified bidder. Perform assessments to assist in the development of long-range capital plans and budget.
Enlist, hire and manage all contractors performing capital projects.
Assist the Accounting Department with any questions or problems that arise regarding billings, invoices, charges, coding and dispute resolution.
Manage all utilities including tenant and landlord sub-meters.
Resolve tenant lease and non-lease concerns related to facility and property management.
Maintain good relationships with tenants through frequent interaction, effective follow-through, and by participating at tenant meetings to promote facility operations initiatives.
Ensure all service agreements and insurance information is current and compliant with Federal policies.
Be a point of contact for after-hours calls/questions/emergencies.
Attend and be available for important major events at the center to ensure smooth operation.
Internal and External Relationships
Work with the Marketing department on the coordination of property events.
Work cooperatively with Tenant Coordination to expedite completion of landlord work and delivery of spaces to tenant and assist the Development department in managing and completing redevelopment and renovation projects as needed.
Establish strong working relationships with a variety of counterparts on the property (i.e., hotel, residential, neighboring owners).
Establish strong relationships and frequently interact with appropriate key civic leaders, (Police and Fire Chiefs, Building Code Officials, etc.) to ensure positive benefits for the property.
5+ years of direct retail shopping center property management experience
Bachelor’s degree in relevant field or equivalent years’ experience
Previous experience managing a portfolio of properties required
Strong knowledge of leases and financial statements and solid experience budgeting, monitoring expenses, preparing monthly management and financial reports, and processing accounts payables
Strong leadership and teambuilding skills with a proven track record of successfully managing in-house employees
Ability to effectively prioritize tasks and move seamlessly between projects as the situation requires in a fast paced, deadline-driven environment
Demonstrated ability to work and communicate effectively with tenants and contracted service personnel
Proven ability to be self-motivated and an independent thinker
Excellent communication skills, written, verbal, and interpersonal, with the proven ability to convey ideas to a diverse group of stakeholders and influence others
Demonstrated excellent customer service and satisfaction and a desire to contribute to a successful team
Strong computer skills required with demonstrated proficiency in Microsoft Outlook, Excel, and Word
About Federal Realty Investment Trust
Federal Realty is a recognized leader in the ownership, operation and redevelopment of high-quality retail based properties located primarily in major coastal markets from Washington, D.C. to Boston as well as San Francisco and Los Angeles. Founded in 1962, our mission is to be the preeminent force in creating, operating, and re-imagining the most relevant retail and mixed use environments in the USA's largest markets that exceed the expectations of the communities they serve in every way while providing a superior return to our shareholders.
Our expertise includes creating urban, mixed-use neighborhoods like Santana Row in San Jose, California, Pike & Rose in North Bethesda, Maryland and Assembly Row in Somerville, Massachusetts. These unique and vibrant environments that combine shopping, dining, living and working provide a destination experience valued by their respective communities.
Federal Realty's 104 properties include over 2,800 tenants, in approximately 24 million square feet, and over 1,800 residential units.
Federal Realty has paid quarterly dividends to its shareholders continuously since its founding in 1962, and has increased its dividend rate for 50 consecutive... years, the longest record in the REIT industry. Federal Realty shares are traded on the NYSE under the symbol FRT.