Our client has an immediate need for an Operations Manager for a regional enclosed mall. The Operations Manager will have overall accountability for the operations of the shopping center and will operate the center in accordance with Company policies, standards, and Culture. The Operations Manager has a thorough understanding of (and ability to manage) mechanical systems, construction practices, preventative maintenance, and government regulations. This position requires a comprehensive understanding of operations methods and understands the need to increase profitability and will keep common area costs under control. This individual administers the physical operations of the center, oversees general and preventative property maintenance, construction coordination, public safety, housekeeping, and other contracted services. This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, assisting with specialty leasing and marketing programs, and identifying and resolving Human Capital issues in conjunction with Company policies and under the direction of the General Manager (GM). This position will focus on fine-tuning operational methods for the center while improving Net Operating Income (NOI).
The Operations Manager's role includes providing the Customer with a pleasant experience; removing any potential irritants beginning in the parking lot or garage and extending into the Mall. This includes having a clean, safe well-maintained facility with appropriate signage, lighting, and landscaping.
Operational and Cultural Standards here embody a "best in class" shopping environment that exceeds expectations of our communities, retailers, employees, consumers, and shareholders; maintains the asset value of all center components and enhances the customer experience.
Supervise and administer all "deal-driven" tenant and landlord construction, as well as CapEx projects for any given fiscal year; be able to leverage knowledge of the property to assist Tenant Coordination with as-built conditions, available utilities, and any known constraints.
Review Tenant (or Landlord) work drawings, including MEP/FP plans, enforcing the execution of LL approved plans during tenant build-out.
Effectively build and maintain relationships with mall team, and all external contacts, including (but not limited to) vendors, suppliers, tenants, contractors, contracted services, local authorities, local code officials, etc.
Effectively manage vendors through a thorough understanding of all applicable service or maintenance contracts, maintain open communication with vendors through regular meetings. Administer all required insurance certificates, and invoicing. Ensure that our vendors incorporate our cultural values and provide GM with regular updates in regard to status, performance or issues related to vendors.
Understand and follow Company policies for bidding, identify qualified bidders, manage all construction activity to meet plans and specs. Complete on schedule and on budget.
Strive for personal growth and self-improvement through continuing education, seminars, professional organizations, and publications.
Identify and resolve Human Capital issues in conjunction with Company policies and under the direction of the GM
Create the annual expense budget within defined guidelines, implement and forecast operating expenses to that budget. Meet regularly with the GM to review finance's and adjust as needed to meet the current financial plan.
Create, update and manage a five-year Capital plan for the property. Administer CapEx requests and annual Capital Plan (run-rate and Large projects) for implementation and completion on time and on budget.
Understand any existing or (implement) new technology. Ensure proper maintenance of all BAS systems including (but not limited to) lighting controls (BMS / EMS), HVAC, fire / life safety alarm systems, irrigation control, vertical transportation, electrical distribution / wiring and lighting, plumbing (interior & exterior).
Provide property level support for systems including IP based phone and computer networks, building WIFI systems, digital advertising, and CCTV systems.
Collaborate with other departments within the Company to coordinate and implement promotions, events or specialty leasing programs.
Administer all State and Federal required reports and safety documentation
Supervise and maintain Mall level Risk Management and Emergency Planning procedures
Have a complete understanding of what drives utility consumption and demand, all parts of a utility bill, and utility rebates, new technologies and fostering a good relationship with the local utility representative.
Have an awareness of what sustainability means to the Mall by setting goals or having an understanding of KPI's for the centers: recycling programs, disposal/reuse of modular barricade system; grease/cooking oil recycling; metal recycling; effective management of the Mall's waste stream.
Participate in Center Strategic Planning efforts, prepare operational reports for regional/corporate managers
Participate in Manager on Duty rotation and manage day-to-day activities as necessary
Other duties as assigned
Associates degree or vocational/technical training preferred
Bachelor's degree, RPA designation or equivalent experience preferred
2 years in property or construction management industry
3 years of administrative/technical experience and knowledge of property physical systems
Shopping center industry experience desired
Knowledge of commercial building practices and systems, HVAC, plumbing and electrical systems
Good analytical skills
Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner
Ability to communicate effectively, supervise, train and direct a mall operations team and contracted services
Proven ability to manage capital projects
Working knowledge of computer software and peripherals
2 years of supervisory experience with 2 or more employees and contracted services
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.