The primary responsibility of the Assistant General Manager is to learn the business and how to be a General Manager (GM) for a regional shopping center within a 2-year time frame. Be able to step in to assume the General Manager’s role and to properly lead and execute the General Manager’s responsibilities. Provide assistance to the General Manager with the management and tactical control of day-to-day property operations, including specialty leasing, management, financial performance, employee motivation, and client services.
Management, Operations and Marketing
Assist GM in maintaining safety, cleanliness, and integrity of all areas of all buildings, systems, and equipment for all property users.
Assist GM in preparing the team to respond in emergency and crisis situations.
Have a thorough knowledge of the area market including all competitive properties and area demographics.
Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property’s interest and the interest of the Company.
Enforce all tenant lease requirements.
Assist GM in managing the activities of the property’s marketing manager in conjunction with the regional marketing manager.
Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales.
Work in conjunction with the property’s Leasing Specialist to execute new and renewal leases to meet or exceed client objectives.
Assist GM in directing the activities of the specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue.
Learn to develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs.
Learn to negotiate all tenant rent reduction or termination requests.
Financial Performance and Reporting
Achieve budgeted net operating income for the property.
Assist GM in managing the property’s capital to budgeted levels
Learn to direct the preparation and implementation of all annual financial reports including budgets, management plan, marketing plan, marketing budget, and annual report.
Learn to direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts, and sales reports.
Work with GM to monitor the collections of all rents and execute appropriate collection process.
Establish an effective working relationship with the property’s asset manager.
Interact frequently with property’s regional managers and leasing organization to ensure consistent high-quality interaction with the asset management firm.
Learn to formally communicate as appropriate with the asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by the Company.
Employee Motivation and Development
Learn to direct and supervise the activities of all property employees.
Learn to provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms.
Assist GM in coordinating the appropriate training for property personnel.
Bachelor’s Degree preferred
Minimum 3-5 + years of shopping center experience
Specialty leasing experience
Demonstrate strength in leadership and professionalism
Ability to problem solve and provide actionable and positive feedback
Ability to work both independently and within a team environment
Excellent verbal and written communication skills
Ability to work collaboratively with cross-functional groups
Flexible and able to work in a fast-paced environment
Have a thorough knowledge of the area market including all competitive properties and area demographics
Poline Associates is an international executive search firm specializing in the shopping center industry.We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.